Privacy Policy for SMS Messaging

Introduction

At Complete Home Concepts Inc., protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program.

By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

1. Information We Collect

• Phone Number: The mobile number you provide to receive SMS messages.
• Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
• Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or paper).

2. How We Use Your Information

• Send SMS messages (for appointment reminders, service updates and scheduling notifications, account or service-related messages, and occasional promotional or informational messages) per your opt-in preferences.
• Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).

3. One-to-One Consent Requirement

• Under the January 2024 FCC ruling, opt-in consent applies solely to Complete Home Concepts. We do not share your consent with third parties or affiliates unless you expressly agree.

4. Message Frequency & Data Rates

• The SMS message frequency will vary but will not be more than 3-5 per day unless there is a notification event. Message and data rates may apply; check your carrier’s terms.

5. Opt-Out & HELP Instructions

• Text “STOP” to any message to unsubscribe immediately.
• Text “HELP” for assistance or contact us at 816-471-6262 or frontdesk@completehomeconcepts.com.

6. Data Sharing & Disclosure

• We will never sell your data.
• We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
• National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

7. Security of Your Information

• Reasonable measures are in place to protect your data, though no system is infallible.

8. Record-Keeping & Proof of Consent

• We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2025 and Campaign Registry guidelines.

9. Changes to This Policy

• We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

Key 2025 Compliance Elements

• One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
• Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms.
• Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations.
• Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.