Fireplace Service Request Form

Fireplace Service Request Form

If you use your fireplace regularly your chimney should be cleaned and inspected annually.

Type of Fireplace
Fuel Type
Information about your Pellet Stove/Insert

Does your flue run have any elbows in it?

How many elbows?

Pellet Stove/Insert troubleshooting

Describe what happened next; did it continue to burn, won't relight, or did it burn for awhile and go out again,

Relighting the pilot may solve the problem. If you still need help click Help below
Click the "Send" button below when you've finished filling out the form and one of our professional customer service representatives will contact you as soon as possible. If you need help sooner please call 816-468-0888 and ask for fireplace service and we will be glad to guide you through the proper steps or schedule an onsite visit from one of our trained technicians. (Trip and labor charges may apply)

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Your Service Request is complete. Click the "Send" button now and one of our service professionals will contact you within 12 hours
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